Terms & Conditions

       Please check Availability and read these Terms & Conditions before completing a Booking Enquiry Form.

General

The information provided on our Bunkhouse page also forms part of these Terms & Conditions. Any omission or error in the literature or booking information issued by Rhossili Village Hall (RVH) may be corrected by us without liability. Any changes will be notified at the time of booking or as soon as is reasonably possible thereafter.

Submitting a Booking Enquiry Form, either online or by post, indicates acceptance of these Terms & Conditions.

Peak Season covers the months of July and August only. Low Season covers all other months.

Prices (Valid until 1 March 2011)

 

      Bunkhouse Accommodation only

Midweek Special³ (price per person²) Low Season Only 4 Nights for just £60
       
Occupancy Season Per Night 7 Nights
Full Occupancy¹ (one group up to 18 persons) Low & Peak Seasons £300 £2,000
Shared Occupancy (price per person²) Low & Peak Seasons £18 £120

¹ All groups requiring Full Occupancy must also pay a Bond. See Exclusive Use of the Bunkhouse below.
² Minimum Group size is 2 persons.
³ Midweek Special is 4 Nights Shared Occupancy. Arrive Monday p.m., depart Friday a.m.

RVH does not provide cots for young children. If a child uses a bed, the full charge is levied.
However, there is no charge for young children in travel cots who share a room with their parents.
If you erect a travel cot, please ensure that it does not block the Fire Exit.

      Bunkhouse Accommodation plus Community Hall

Occupancy Season Per Night 7 Nights
Sole Occupancy¹ (one group up to 22 persons²) Low & Peak Seasons £380 £2,500

¹ All groups requiring Sole Occupancy must also pay a Bond. See Exclusive Use of the Bunkhouse below.
² Maximum number staying overnight is 22, utilising 4 single sofa-beds in the Lounge on the Ground Floor.

      Bunkhouse Booking Restrictions

          Minimum booking is 2 people for 2 nights. If you are unclear about these restrictions please Contact Us.

      Rhossili Village Hall Facilities

Facility Capacity 4 Hours 8 Hours 24 Hours
Community Hall (inc kitchen) 100 £20 £40 £80
Meeting Room 20 £10 £20 £40

Payment

We accept payment by

  • Cheque made out to Rhossili Village Hall
  • Bank Transfer by arrangement with the Hall Administrator

We also accept payment via all major credit/debit cards

  • Credit Card by telephone (Additional charge: 2% for VISA/MasterCard; 2.5% for other cards)
  • Debit Card by telephone (No additional charge)

We shall send a written booking confirmation and payment schedule after receipt of your booking enquiry. The deposit required to confirm your booking is 30% of the total cost and the balance must be paid 8 weeks before your arrival date. If any payment is overdue, we may cancel your booking. Deposits are non-refundable.

Making a Booking

Bookings must be made by an adult (over 18 years old at the time the booking is submitted). All bookings are subject to availability and RVH reserves the right to decline any booking, for whatever reason, at its sole discretion. It is currently our policy not to accept bookings later than two weeks before the arrival date.

Provisional booking

Until the deposit is paid, all bookings are regarded as provisional and can, as such, be subject to change by either party without penalty. Provisional bookings will only be held until an agreed date and allocated on a "first come first served" basis. Bookings cannot be made more than 18 months in advance. Typical times for holding bookings are given in the table below.

Time before proposed stay When deposit must be paid to confirm your booking
More than 18 months Provisional booking not available
Between 12 and 18 months At 12 months before date of stay
Between 8 and 12 months Within 2 weeks of booking
Between 4 and 8 months Within 1 week of booking
Less than 4 months At time of booking

Confirmed booking

Confirmed bookings will only be accepted up to 12 months before the first arrival date. The Contract and confirmed booking for the accommodation will be formed when we accept your completed booking form and we receive your agreed deposit in full. Any agreed contract cannot be amended unless confirmed in writing by an authorised representative of RVH and yourself.

RVH reserves the right to increase or decrease prices prior to a confirmed booking. Any price changes will be notified by the time of booking confirmation. If you are unhappy with the price change, you may cancel your booking within 7 working days of this notice without penalty.

Changing a Confirmed Booking

If you want to change your booking

Changes to a confirmed reservation (e.g. dates of visit, numbers of people booked etc.) are allowed subject to the availability of a suitable alternative. Any additional costs incurred in accommodating your request will be agreed when you request your changes. Changes requested within 8 weeks of the date of your first arrival date will be treated as cancellations.

If you cancel your confirmed booking

Cancellation charges on all bookings are set out in the table below. These charges are calculated based on the date we receive written confirmation of your cancellation and the number of days left before the agreed date of your first arrival.

No. of days Amount you must pay
More than 8 weeks Loss of deposit
8 weeks to 4 weeks 50% of the total cost of your stay
4 weeks or less The total cost of your stay

If we change your booking

In the unlikely event it is necessary to alter your booking, in total or in part, RVH will inform you as soon as is reasonably possible of any necessary changes. You can either: accept the changed arrangements; or cancel your booking and receiving a full refund of all payments made.

Exclusive Use of the Bunkhouse

Groups requesting exclusive use of the Bunkhouse (i.e. Full or Sole Occupancy) must include at least two adults (as defined above) and additionally pay a Bond equivalent to one night's stay as follows:

Occupancy Bond
Full (Bunkhouse only) £300
Sole (Bunkhouse + Hall) £380

The Bond must be paid by cheque (made out to Rhossili Village Hall) within the same timescales as required for the Full payment. The value of the Bond will be returned in full as a cheque made out in the name of the original booker (Group Leader) within 21 days of departure if the premises are found to be in the same condition as when the group arrived.

The condition of the premises on arrival and on departure will be inspected by authorised representatives of the Trustees of RVH, including taking photographs as appropriate. On departure, if any new damage is identified or the premises are found to be unreasonably dirty, i.e. require extra cleaning or tidying up, then the Bond will be retained in its entirety by RVH.

Our representatives will carry out their inspection of the premises on the arrival of a group, and at 10:30 am on the day of that group's departure. We welcome the Group Leader accompanying our representatives when they inspect the premises, at both arrival and departure. The Trustees will decide whether the Bond should be retained or returned, based on the advice of its representatives.

Liability

Our liability to you

RVH shall ensure that the facilities are provided in accordance with our terms and conditions and the Contract is executed by us with reasonable skill and care.

We will not be liable to you for any losses which are not foreseeable by both you and us when the Contract is formed. Except in relation to death or personal injury caused by our negligence RVH’s liability remains, at all times, limited to the value of the confirmed contract. If part(s) of the facilities are not provided you must notify us within 28 days. Any alleged breach will be investigated and if agreed you shall be entitled to an appropriate refund.

The key cards issued to guests can unlock doors, but they cannot close them. RVH is not liable for damage to or loss of property. So, in order to protect your property and that of your fellow guests, please ensure that all doors, including the Outside Store, are closed and locked at all times.

For your protection, Fire Exit notices are posted on the inside of each bunkroom door and in the other main areas and corridors. A Fire Plan is also posted in the Lobby and the Lounge. Please read the notices, identify Fire Alert boxes, Fire Fighting equipment and note the Fire Exit routes and assembly point. Never use a wedge or other device to keep a door open. In the event of a fire, this could be very dangerous.

Your liability to us

If your behaviour is deemed to be unacceptable or causes damage your booking may be terminated and you may be asked to leave RVH premises. No whole or part refunds will be made under these circumstances

Your information

Personal information supplied to us will only be stored and used for the purposes of carrying out our contact with you.

Your view

We value your opinion of our facilities. In April each year, we invite those who visited us during the previous 12 months to respond to a brief online customer satisfaction questionnaire. We hope that you can contribute to this as not only does it highlight areas for improvement, but it also gives us the confidence that we are doing some things right. Your view will help us to improve our facilities so that they continue to meet your needs and those of all of our guests.